Refund Processing Timeline:
Once your return is received and inspected, we’ll notify you by email about the approval or rejection of your refund. If approved, your refund will be processed, and a credit will be applied to your original payment method. Please note, it may take 5 to 7 business days for the refund to be reflected in your account, depending on your bank or payment provider.
Overview:
Our return and refund policy is valid for 7 days from the date of purchase. After 7 days, we can no longer offer refunds or exchanges.
Eligibility for Returns:
To qualify for a return, items must be unused, in the same condition as received, and in the original packaging.
Refunds are only processed if the returned item matches the original dispatched product. If a different item is returned, a refund will not be issued.
Non-Returnable Items:
- Gifted products cannot be returned.
- A receipt or proof of purchase is required for all returns.
- Please do not send returns directly to the manufacturer.
Partial Refunds:
Partial refunds may apply in the following cases:
- Items not in original condition, damaged, or missing parts not due to our error.
- Returns made after 7 days from delivery.
Late or Missing Refunds:
If you haven’t received your refund:
- Check your bank account again, as it might take a few business days for the refund to appear.
- Contact your bank or payment provider, as they may have processing times.
- If you still haven’t received your refund, please reach out to us at enquiry@gp.sleepingowls.in.
Sale Items:
Sale items are non-refundable.
Exchanges:
Exchanges are only available for defective or damaged items. If you need an exchange, please send photos to enquiry@gp.sleepingowls.in for approval.
Shipping Returns:
To return items, send them to:
Plot-257, Udyog Vihar Industrial Area Phase VI, Sector 37, Gurugram, Haryana 122001.
You are responsible for return shipping costs. Shipping charges are non-refundable, and the original shipping cost will be deducted from your refund.
For valuable returns, we recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee receipt of returned items.
Need Help?
For questions or concerns, contact us at enquiry@gp.sleepingowls.in